Website Orders:

Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed after 12pm EST will be processed the following business day.

On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

Payment:

We accept American Express, Visa, Discover, MasterCard, and PayPal. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

Sales Tax:

Sales tax will be charged when applicable.

Promo Codes:

We all love a deal, but there are a few little rules:

▪   Only one code may be used per order.

▪   Sometimes certain items are excluded from special offers. Exceptions will be noted on product detail page and again during checkout.

Shipping:

Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.

FREE US Shipping:

All US orders are shipped via FedEx for FREE and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.

International Shipping:

We are not offering shipping outside of the US at this time.

Returns:

NEW: FREE Returns

If you are not satisfied with your online purchase, please follow our guidelines for returns:

▪   If you place an order after 12/20/18, you will receive a pre-paid return label in your package. If you placed your order before 12/20/18, email customer.service@525america.com to receive a free FedEx label for returning the merchandise. Please include your order number and the items you are returning in the email. 

▪   Please allow 1-2 business days for a reply via email.

▪   The 525 America offices are open 9:30am – 5pm EST Monday thru Friday, excluding holidays.

▪   All returns must be postmarked within 30 days of receipt. Returns sent after this time will not be honored.

▪   The merchandise must be in its original condition and unworn.

Damaged/Incorrect Items:

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a FedEx label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

Exchanges:

If you would like to exchange an item for another color or size, please contact us via email customer.service@525america.com to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the original packing slip. We will ship the exchange to free of charge.

Contact Us:

If you have any questions or concerns, feel free to drop us a line. The 525 America offices are open 9:30am – 5pm EST Monday thru Friday, excluding holidays.

Customer Service: 917-510-3036 / customer.service@525america.com

Wholesale Inquiries: 212-921-5688 / customer.service@525america.com

525America.com
1411 Broadway 
15th Floor
New York, New York 10018