Website Orders:

Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed after 12pm EST will be processed the following business day.

On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

Payment:

We accept American Express, Visa, Discover, MasterCard, and PayPal. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

Sales Tax:

Sales tax will be charged when applicable.

Promo Codes:

We all love a deal, but there are a few little rules:

▪   Only one code may be used per order.

▪   Sometimes certain items are excluded from special offers. Exceptions will be noted on product detail page and again during checkout.

▪   Codes may not be applied after an order is processed.

Shipping:

Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.

FREE US Shipping:

All US orders are shipped via FedEx for FREE and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.

International Shipping:

We are not offering shipping outside of the US at this time.

Returns:

If you are not satisfied with your online purchase, please follow our guidelines for returns:

▪   All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.

▪   The merchandise must be in its original condition and unworn.

▪   We do not refund shipping charges.

 

Damaged/Incorrect Items:

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a FedEx label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

Exchanges:

If you would like to exchange an item for another color or size, please contact us via email customer.service@525america.com or phone 917.510.3036 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the original packing slip. We will ship the exchange to you at our expense.

How to Return Merchandise:

Please include the original packing slip in your return.

525America.com

Attention Internet Returns

5361 Alexander Street

Commerce, Ca 90040

Tips on sending your return package:

▪   Send via UPS, FedEx or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.

▪   No COD (Cash/Check on Delivery) packages will be accepted.

▪   Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 917-510-3036 or e-mail us at customer.service@525america.com.

Contact Us:

If you have any questions or concerns, feel free to drop us a line.

Customer Service: 917-510-3036 / customer.service@525america.com

Wholesale Inquiries: 212-921-5688 / customer.service@525america.com

525America.com
1411 Broadway 
15th Floor
New York, New York 10018

 

Privacy Policy:

The 525 America website at www.525america.com (the “Website”) is provided to you by 525 America LLC and/or any of its related, affiliated and/or subsidiary companies (individually and collectively, “525America”, “We”, “Our” or “Us”), and the following Privacy Policy applies to all of the products, services and websites offered by 525America in connection with the Website. For convenience, the words “User,” “You” and “Your” as used in this Privacy Policy refer to users of the Website. By visiting the Website, you are expressly accepting the practices described in this Privacy Policy. For other terms and conditions that apply to your use of this Website, please review our Terms of Use.

525America recognizes that Your privacy and the protection of Your Personal Information is important to you, and therefore, has adopted this Privacy Policy. This Privacy Policy describes 525America’s privacy practices and how 525America treats the Personal Information that it collects from You when You use the Website, including any Personal Information You provide when You make a purchase on the Website or create Your 525America account.

For the purposes of this Privacy Policy, “Personal Information” is information that (i) You provide to 525America and (ii) personally identifies You. Personal Information includes Your name, email or other address, billing and payment information and other data that can be used to personally identify or contact You.

HOW WE OBTAIN THE PERSONAL INFORMATION

525 America receives and stores any information you enter on our Website or give to us in any other way. You provide information to us when you register, sign in, manage your accounts, search for a page or product, send us an e-mail, comments or other material, participate in a survey, contest, questionnaire, or communicate with customer service. As a result of those actions, you might supply us with such information as your name, address, and telephone number; gender; size; credit card information; e-mail address; or contact information of people to whom purchases have been shipped (for example, a gift recipient). You can decline to provide Your Personal Information to 525 America by not engaging in the activities described above. If You decline to submit Personal Information, 525 America may not be able to or may choose not to provide to You with some or all of its Services and you may not be able to access certain offers or content on our Website. Our registration form requires users to provide contact information (such as name, email address and password). YOU MUST BE 18 YEARS OF AGE OR OLDER TO REGISTER. When you share information publicly, whether with us or others, it may be indexable by search engines.

525 America automatically receives and stores certain types of information whenever you interact with us. Like many websites, we use “cookies” that may uniquely identify your browser or account, and we obtain certain types of information when your Web browser accesses our Site or other content served by or on behalf of our Site on other websites. Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer to the internet; login; e-mail address; password; computer and connection information such as browser type, browser language, version and time zone setting, hardware settings, browser plug-in types and versions; operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features or promotions; the full Uniform Resource Locator (URL) clickstream to, through, or from our Site, including date and time, cookie number, search queries, the phone number from which you called us, SMS routing information, and your favorite stores. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Website for fraud prevention and other purposes. We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches. During some customer visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes. Finally, we may use electronic image requests (also called “web beacons” or “single-pixel gifs”) to count page views and to access cookies. The web beacons do not collect, gather, monitor or share any personal information; rather they are used to compile anonymous information about Site usage.

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide customized features such as storage of items in your “Cart” between visits to the Site. Cookies also allow you to enter your password less frequently during a session. We may use information collected through devices and technologies such as “cookies,” pixel tags, or anonymous identifiers when you interact with the Website or the Website’s features that may appear on other websites. Certain features of our Site are only available through the use of a cookie. Most cookies are “session cookies,” meaning that they are automatically deleted from your device at the end of a session.

You are free to decline our cookies if your browser permits. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Website of its manufacturer. Because cookies allow you to take advantage of some of the personalization features, we recommend that you leave them turned on.

We might receive information about you from other sources and add it to our account information.

HOW WE USE PERSONAL INFORMATION

By visiting our Website, you agree that we may use personally identifiable information about you to enhance our marketing and promotional efforts, to trace and analyze Website usage, to improve our Website content, appearance, utility, and product offerings, to offer you tailored content, to respond to your requests, or to customize our Website content, layout, and services. You agree that we may use your information, such as your e-mail address, to contact you and deliver information to you that, in some cases, is targeted to your interests, such as administrative notices, product offerings, participation in market research, special discounts or promotions, and communications relevant to your business with 525 America. Information about our customers is an important part of our business. We are not in the business of selling any personally identifiable information about you to others. However, the following describes some of the ways that your personally identifiable information may be disclosed.

We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, analyzing or cleaning data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. Such third parties have access to personal information needed to perform their functions, but they may not use it for other purposes. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

In addition, if you choose a direct payment gateway to complete your purchase, then 525 America stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

525 America restricts access to Personal Information to those employees, contractors and agents of 525 America who need to access Personal Information for the purposes specified above. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations

Except as otherwise set forth herein, 525 America does not share Your Personal Information with third parties without Your consent, except when We believe that it is reasonably necessary to do so in order to comply with a subpoena or other judicial order or process, as otherwise required by law or in order to enforce 525 America’s Terms of Use. In such circumstances, Your Personal Information may also be disclosed to 525 America’s attorneys. For the avoidance of doubt, your use of Your Personal Information in connection with the 525america.com website, as a password or user name or the like will not be protected by 525 America.

If 525 America desires to use Your Personal Information for any purpose other than those described in this Privacy Policy, 525 America will request Your consent prior to such use and offer You an effective way to opt out of the use of Personal Information for those other purposes. If You opt out or otherwise decline to submit Personal Information in response to such a request, 525 America may not be able to provide to You all of the features available on the Website. For the avoidance of doubt, Your use of your Personal Information in comments made in comments posted on the website will not be protected by 525 America.

INFORMATION SECURITY

525 America takes reasonable and appropriate security measures and follows industry best practices to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of its data, including Personal Information stored or maintained on its servers and other systems. These measures include, but are not limited to, internal reviews of 525 America’s data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to servers and systems where 525 America stores personal data. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

DATA INTEGRITY

525 America processes Personal Information only for the purposes for which it was collected and in accordance with this Privacy Policy. 525 America also takes reasonable steps to ensure that the Personal Information We process is accurate, complete, and current, but We depend on You and our other users to update or correct their Personal Information whenever necessary.

LINKS

This Privacy Policy only pertains to the Website. Other websites, such as those to which the Website links to or link to the Website, may have their own privacy policies. We encourage You to read the privacy policies and terms of use of the websites that You visit through links placed on the Website as well as those for websites that provide links to the Website. You should contact these websites directly if You have any questions about their use of Your information. 525 America is not responsible for the privacy practices of other sites and for any use of Your Personal Information or any other type of Your information when You use such third party sites and services.

CHILDREN’S PRIVACY

525 America DOES NOT SELL PRODUCTS FOR PURCHASE BY CHILDREN. We sell children’s products only for purchase by adults. We do not direct our Site to, nor do we knowingly collect any personal information from, children under the age of eighteen.

YOU MUST BE 18 YEARS OF AGE OR OLDER TO SUBMIT PERSONAL INFORMATION TO US, INCLUDING TO REGISTER. YOU MUST BE 18 YEARS OF AGE OR OLDER TO PARTICIPATE IN ONE OF OUR ONLINE PROMOTIONS. We also ask that minors under the age of 18 NOT submit any personal information to us. If you are a minor (under the age of 18), you can use our Site only in conjunction with your parent’s or guardian’s permission. If a child under the age of 18 has provided us with personally identifiable information online, we ask that a parent or guardian contact us at customer.service@525america.com.

INFORMATION SHARING AND ONWARD TRANSFER

As we continue to develop our business, we might sell or buy stores, websites, subsidiaries, or business units, or be acquired by another company. In such transactions, customer information generally is one of the transferred business assets, but usually remains subject to the promises made in any pre-existing Privacy Policy (unless the customer consents otherwise). We reserve the right to transfer customer information in our possession as part of any such transaction.

We release account and other personal information when we believe release is appropriate to comply with any law, regulation, legal process or enforceable governmental request; to enforce or apply our Terms of Use and other agreements, including investigation of potential violations; or to protect the rights, property, or safety of 525 America, our users, or others as required or permitted by law. This includes exchanging information with other companies and organizations for fraud detection, security or technical issues, or credit risk reduction. We may disclose information about you to law enforcement or other government officials as we believe necessary to comply with an investigation of illegal activity. In addition, it may be necessary to provide certain information about you to collection agencies in the event of non-payment or a payment dispute.

We may share aggregated, non-personally identifiable information publicly and with others such as publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

We process personal information on our servers, which are currently located in the United States, but in the future may also be located in other countries. We may process your personal information on a server located outside the country where you live.

ENFORCEMENT

525 America regularly reviews its compliance with this Privacy Policy. Please direct any questions or concerns regarding this Privacy Policy or 525 America treatment of Personal Information by contacting 525 America at the address below. When 525 America receives formal written complaints at this address, its policy is to contact the complaining user regarding his or her concerns. 525 America will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of Personal Information that cannot be resolved between an individual and 525 America.

FRAUD ALERTS

You may receive or come in contact with websites, e-mails or text messages that ask you for personal information with a reward of a special gift from 525 America. 525 America does not sponsor these websites or messages nor are we affiliated with the promotion originators. If you receive or become aware of any text messages or e-mails or a website with these types of offers or of any potentially fraudulent activity, please forward the information to us at customer.service@525america.com. 525 America takes these matters very seriously.

GENERALLY

At all times, You have the option of “opting out” of receiving future email marketing updates by sending to us an email with “unsubscribe” in the subject line at customer.service@525america.com. Even if you opt out, you may continue to receive non-marketing email messages from us, including, for example, order confirmations.

If you choose to visit 525america.com, your visit and any dispute over privacy is subject to this notice and our Terms of Use including limitations on damages, disputes, and choice of law. If you have any concern about privacy at 525america.com, please email customer.service@525america.com with a thorough description of your concern, and we will try to resolve it.

Please note that this Privacy Policy may change from time to time. 525 America will post any changes on this page of the Website. 525 America encourages You to check back and review this policy periodically so that You will always know what information We collect, how We use it, and to whom We disclose it.

If You have any additional questions or concerns about this Policy, please contact us at:

525 America LLC

525 Seventh Avenue, 10th Floor

New York, NY 10018

customer.service@525america.com.

 

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California Civil Code sections 1798.83-1798.84 give you the right to ask us for a notice describing the categories of Personal Information we share with third parties or among our affiliated companies, for their direct marketing purposes, during the preceding calendar year. If you are a California resident and would like a copy of this notice, please send an email message to customer.service@525america.com with “Request for California Privacy Information” in the subject line and body of your message. Please allow 30 days for a response.

MORE INFORMATION

525 America adheres to the US safe harbor privacy principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement. For more information about the Safe Harbor framework, see the Department of Commerce's web site.

SEVERABILITY

If any provision of this Privacy Policy is found to be illegal, void, or unenforceable, that provision will be deemed severed from the balance of the agreement and will not affect the validity and enforceability of the remaining provisions, which will continue in full force and effect.

This page was lasted updated on 06/25/2017.

Thank you for visiting 525America.com