Website Orders:

Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed after 12pm EST will be processed the following business day.

On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

Payment:

We accept American Express, Visa, Discover, MasterCard, and PayPal. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

Sales Tax:

Sales tax will be charged when applicable.

Promo Codes:

We all love a deal, but there are a few little rules:

▪   Only one code may be used per order.

▪   Sometimes certain items are excluded from special offers. Exceptions will be noted on product detail page and again during checkout.

Shipping:

Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.

FREE US Shipping:

All US orders are shipped via FedEx or USPS for FREE and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.

International Shipping:

We are not offering shipping outside of the US at this time.

Returns:

▪ 525 will accept return items in their original condition and unworn within 30 days from the original shipment date.

FREE Returns Made Even Easier

We have updated our returns to make it even easier for you. If you are not satisfied with your online purchase, please follow these simple steps for your return:

▪ Go to https://525america.returnlogic.com/ to enter your email and order number associated with your return. Select if you’d like an exchange, a store credit or a refund applied to your original payment method.

▪ Print out the pre-paid mailing label and Return Authorization Slip. Include the Return Authorization Slip in your package and drop off at your local USPS.

Contact Us:

If you have any questions or concerns, feel free to drop us a line. The 525 America offices are open 9:30am – 5pm EST Monday thru Friday, excluding holidays.

Customer Service: 212.921.5688 / customer.service@525america.com

Wholesale Inquiries: customer.service@525america.com

525America.com
1411 Broadway 
15th Floor
New York, New York 10018