Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed after 12pm EST will be processed the following business day.
On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
We accept American Express, Visa, Discover, MasterCard, and PayPal. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Sales tax will be charged when applicable.
We all love a deal, but there are a few little rules:
▪ Only one code may be used per order.
▪ Sometimes certain items are excluded from special offers. Exceptions will be noted on product detail page and again during checkout.
▪ Codes may not be applied after an order is processed.
Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.
FREE US Shipping:
All US orders are shipped via FedEx for FREE and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.
We are not offering shipping outside of the US at this time.
If you are not satisfied with your online purchase, please follow our guidelines for returns:
▪ All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
▪ The merchandise must be in its original condition and unworn.
▪ We do not refund shipping charges.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a FedEx label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
If you would like to exchange an item for another color or size, please contact us via email firstname.lastname@example.org or phone 917.510.3036 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the original packing slip. We will ship the exchange to you at our expense.
How to Return Merchandise:
Please include the original packing slip in your return.
Attention Internet Returns
5361 Alexander Street
Commerce, Ca 90040
Tips on sending your return package:
▪ Send via UPS, FedEx or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
▪ No COD (Cash/Check on Delivery) packages will be accepted.
▪ Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 917-510-3036 or e-mail us at email@example.com.
If you have any questions or concerns, feel free to drop us a line.
Customer Service: 917-510-3036 / firstname.lastname@example.org
Wholesale Inquiries: 212-921-5688 / email@example.comAmerica.com
New York, New York 10018
HOW WE OBTAIN THE PERSONAL INFORMATION
525 America receives and stores any information you enter on our Website or give to us in any other way. You provide information to us when you register, sign in, manage your accounts, search for a page or product, send us an e-mail, comments or other material, participate in a survey, contest, questionnaire, or communicate with customer service. As a result of those actions, you might supply us with such information as your name, address, and telephone number; gender; size; credit card information; e-mail address; or contact information of people to whom purchases have been shipped (for example, a gift recipient). You can decline to provide Your Personal Information to 525 America by not engaging in the activities described above. If You decline to submit Personal Information, 525 America may not be able to or may choose not to provide to You with some or all of its Services and you may not be able to access certain offers or content on our Website. Our registration form requires users to provide contact information (such as name, email address and password). YOU MUST BE 18 YEARS OF AGE OR OLDER TO REGISTER. When you share information publicly, whether with us or others, it may be indexable by search engines.
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide customized features such as storage of items in your “Cart” between visits to the Site. Cookies also allow you to enter your password less frequently during a session. We may use information collected through devices and technologies such as “cookies,” pixel tags, or anonymous identifiers when you interact with the Website or the Website’s features that may appear on other websites. Certain features of our Site are only available through the use of a cookie. Most cookies are “session cookies,” meaning that they are automatically deleted from your device at the end of a session.
We might receive information about you from other sources and add it to our account information.
HOW WE USE PERSONAL INFORMATION
By visiting our Website, you agree that we may use personally identifiable information about you to enhance our marketing and promotional efforts, to trace and analyze Website usage, to improve our Website content, appearance, utility, and product offerings, to offer you tailored content, to respond to your requests, or to customize our Website content, layout, and services. You agree that we may use your information, such as your e-mail address, to contact you and deliver information to you that, in some cases, is targeted to your interests, such as administrative notices, product offerings, participation in market research, special discounts or promotions, and communications relevant to your business with 525 America. Information about our customers is an important part of our business. We are not in the business of selling any personally identifiable information about you to others. However, the following describes some of the ways that your personally identifiable information may be disclosed.
We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, analyzing or cleaning data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. Such third parties have access to personal information needed to perform their functions, but they may not use it for other purposes. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
In addition, if you choose a direct payment gateway to complete your purchase, then 525 America stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
525 America restricts access to Personal Information to those employees, contractors and agents of 525 America who need to access Personal Information for the purposes specified above. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations
525 America takes reasonable and appropriate security measures and follows industry best practices to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of its data, including Personal Information stored or maintained on its servers and other systems. These measures include, but are not limited to, internal reviews of 525 America’s data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to servers and systems where 525 America stores personal data. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
525 America DOES NOT SELL PRODUCTS FOR PURCHASE BY CHILDREN. We sell children’s products only for purchase by adults. We do not direct our Site to, nor do we knowingly collect any personal information from, children under the age of eighteen.
YOU MUST BE 18 YEARS OF AGE OR OLDER TO SUBMIT PERSONAL INFORMATION TO US, INCLUDING TO REGISTER. YOU MUST BE 18 YEARS OF AGE OR OLDER TO PARTICIPATE IN ONE OF OUR ONLINE PROMOTIONS. We also ask that minors under the age of 18 NOT submit any personal information to us. If you are a minor (under the age of 18), you can use our Site only in conjunction with your parent’s or guardian’s permission. If a child under the age of 18 has provided us with personally identifiable information online, we ask that a parent or guardian contact us at firstname.lastname@example.org.
INFORMATION SHARING AND ONWARD TRANSFER
We may share aggregated, non-personally identifiable information publicly and with others such as publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We process personal information on our servers, which are currently located in the United States, but in the future may also be located in other countries. We may process your personal information on a server located outside the country where you live.
You may receive or come in contact with websites, e-mails or text messages that ask you for personal information with a reward of a special gift from 525 America. 525 America does not sponsor these websites or messages nor are we affiliated with the promotion originators. If you receive or become aware of any text messages or e-mails or a website with these types of offers or of any potentially fraudulent activity, please forward the information to us at email@example.com. 525 America takes these matters very seriously.
At all times, You have the option of “opting out” of receiving future email marketing updates by sending to us an email with “unsubscribe” in the subject line at firstname.lastname@example.org. Even if you opt out, you may continue to receive non-marketing email messages from us, including, for example, order confirmations.
If You have any additional questions or concerns about this Policy, please contact us at:
525 America LLC
525 Seventh Avenue, 10th Floor
New York, NY 10018
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, California Civil Code sections 1798.83-1798.84 give you the right to ask us for a notice describing the categories of Personal Information we share with third parties or among our affiliated companies, for their direct marketing purposes, during the preceding calendar year. If you are a California resident and would like a copy of this notice, please send an email message to email@example.com with “Request for California Privacy Information” in the subject line and body of your message. Please allow 30 days for a response.
525 America adheres to the US safe harbor privacy principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement. For more information about the Safe Harbor framework, see the Department of Commerce's web site.
This page was lasted updated on 06/25/2017.
Thank you for visiting 525America.com